The two most common reasons why a delivery ticket assigned to a delivery driver will not show up in the drivers app for the delivery driver are due to: the coordinates not properly being fetched when the delivery ticket is created or the transaction type (trans_type) property not following the […]
Zapier Invitation
Zippykind has an integration with Zapier as a private app. Click here to accept our invitation and start connecting other apps on the Zapier platform to your Zippykind account.
Click Event Is Not Working For Navigation and Map Routing in Drivers App
Is the click event not working for a pickup address, destination address, map routing, or navigation button in the drivers app? Then you probably have an issue with how you are formatting the address which would only be the case if you are using Zapier or the API. An example […]
Company Marker Showing Up In Wrong Location On Dashboard Map
Problem When you fill out the registration form to create your Zippykind account, you are asked for a FULL Company Address. If you only provided the street address or an incomplete address, the wrong coordinates will be fetched for your company location and an inaccurate will be shown on the […]
Proper Formatting of An Address When Using the API or Zapier
A common issue that drivers run into when an address is improperly formatted is the inability to click on a delivery address within the delivery ticket details screen in the drivers app. The solution is to properly format the address based on the formatting below: Street Number Street Address, City […]
Order Items Disappearing from Delivery Ticket After Editing Ticket?
The Problem Unless you have enabled Product Name Inputs in the general settings of your Zippykind account, you will have an issue when you go to edit a delivery ticket that has been created through Zapier and has Order Items attached to the delivery ticket. The order items will disappear […]
Email Notification Tags Not Being Converted To Customer and Driver Information
If your notification templates are being sent to your customers without the tags (i.e. [CustomerName]) being properly converted to the appropriate customer or driver information, then there is a good chance you are using a browser plugin such as Ginger Module Highlighter. Such browser plugins which are designed to correct […]
WooCommerce API Integration with Zippykind
Below are the steps you should follow to connect your Woocommerce store to your Zippykind account. Step 1) Purchase a Woocommerce Zapier plugin. Some users use this Woocommerce/Zapier plugin which is the most affordable option, but we recommend contacting the plugin developer of whichever plugin you choose to make sure the […]
Drivers Location Not Being Updated Regularly or Not At All Through the Drivers App
Our drivers app is available in the iTunes store for iPhone and the Google Play store for Android devices. Once you have downloaded and opened the drivers app, a popup will be displayed on the screen asking your driver for permission to access your drivers location. Your driver should select […]
Drivers Not Getting Push Notifications?
If your delivery driver is not receiving push notifications, there are a couple of things that you can do. First, check your push logs in the dispatch software to see if the Zippykind system attempted to send the push notification. To view your push logs, click on Logs from the […]