Drivers Not Getting Push Notifications?

If your delivery driver is not receiving push notifications, there are a couple of things that you can do.  First, check your push logs in the dispatch software to see if the Zippykind system attempted to send the push notification.  To view your push logs, click on Logs from the main menu and then select push logs.

If you don’t see the push notification in the push logs, that means the Zippykind system didn’t attempt to send the push notification.

The following push notification statuses may be displayed:
1) process = The push notification has been successfully sent to your driver.
2) NotRegistered = The device ID on the drivers phone does not match the device ID that Zippykind has saved for the driver.  To view the device ID that Zippykind has saved for the driver, click on Drivers from the main menu and the device ID will be displayed next to the drivers name.  To view the current device ID that the drivers app is using for the driver, click on the menu icon in the drivers app and then click on Settings.  If the device ID in the drivers app is different than the device ID in the Zippykind system, you should ask your driver to try logging out, closing the app and then reopening the app and logging back in.  This should force the device ID to be resent to the Zippykind system and should update the Zippykind system with the current device ID.