Delivery Dispatch Software
Enterprise-Grade Delivery Infrastructure
Dispatch and auto-dispatch, live tracking, proof of delivery, messaging, an open API, and a branded customer experience: more included on every plan than any other delivery software on the market. Learn what's new in Zippykind v3
Choose a view below
The platform
One platform, more capabilities than any competitor
Everything below is part of Zippykind's delivery software for local delivery businesses.
Smart dispatch & routing
Proximity and zone assignment plus route optimization.
Live GPS tracking
Real-time driver map and an Uber-style customer tracking link.
Proof of delivery
Photo, signature, and GPS on every delivery.
Branded customer experience
Tracking pages, SMS and email updates, rewards.
Industry Filters
Free vertical presets, terminology and workflow tuned to your business.
Open API & webhooks
Connect your POS, store, or systems.
Dispatch & routing
Get the right stop to the right driver
Route optimization
Up to 200 stops, ordered in seconds
Drop the day's tickets on a driver and the optimizer sequences them into the shortest run, on foot, on a bike, on transit, or driving. The driver gets turn-by-turn navigation to the next stop without thinking about the order.
- Up to 200 stops in a single optimized run
- Re-optimizes when you add a ticket mid-route
- Hands off to Google Maps, Waze, or Apple Maps
- Every leg's distance and drive time recorded on the route
Flash Routes
Draw a zone, get a route
Draw a polygon around the day's tickets and Zippykind builds the route and hands it to a driver. Flash Routes is part of the Routing Suite add-on.
The driver's day
One list, always current
Every assigned ticket in one place, color-coded by status, updating live as dispatch moves work around. Drivers accept, start, and close out from the same screen, and the dashboard sees each change the moment it happens.
- Assigned, accepted, started, arrived, and successful statuses
- Auto-dispatch to the closest driver, or first to accept
- Reassign from the dashboard and the driver sees it instantly
- Full status history retained on every ticket
Scheduling
Plan the week, not just the hour
A drag-and-drop scheduler with day, two-day, list, week, and month views, plus recurring subscriptions for the customers who order on a rhythm, daily, weekly, bi-weekly, or monthly, several at once if they need it.
- Drag a delivery onto a driver to schedule it
- Day, two-day, list, week, and month views
- Recurring orders, including multiple per customer
- Driver sees the day's load before it starts
Proof of delivery
Prove every delivery, without paperwork
Photo proof
A picture, a location, and a timestamp
Drivers close out each delivery with a photo taken at the door, and the app logs GPS coordinates and the time alongside it, an audit-grade record attached to the ticket, not a note in someone's memory.
- Photo captured in the app at the moment of delivery
- GPS coordinates and timestamp logged automatically
- Attached to the ticket and visible from the dashboard
- Download any ticket as a printable PDF record
Signature capture
Signed for, on the glass
Recipients sign on the driver's phone and the signature lands on the ticket with the rest of the proof. When a hand-off isn't possible, contactless signature keeps the record intact without the two of you sharing a screen.
- Signature captured on the driver's device
- Contactless signature when hand-off isn't possible
- Stored with the photo, GPS, and timestamp
- Included in the printable PDF proof
Scanning
Scan it to the right stop
Scan a printed label or an order item at pickup and at the door, and the app checks it against the ticket. The count on screen tells the driver what is still in the vehicle before they pull away.
- Scan printed labels or individual order items
- Item counts verified against the ticket
- Chain of custody from pickup to doorstep
- Product-level logs exportable to CSV
Your customers
The experience customers expect
Messaging
Every update, on the channel they read
Automated SMS and email fire at each milestone, and driver, dispatch, and customer can carry on a real conversation from inside the ticket. Nothing important lives in someone's personal text thread.
- Automated status updates by SMS and email
- Group messaging across dispatch, driver, and customer
- Custom notification templates per milestone
- Full message log kept on the ticket
Calls
Talk without giving out a number
A dedicated virtual number sits between your drivers and your customers. Calls and texts route through it in both directions, so a driver's personal number never leaves the app and every call is logged against the ticket.
- One virtual number for the whole operation
- Driver and customer numbers stay private
- Calls and texts logged against the ticket
- Works in both directions, including callbacks
The driver app
Every screen your drivers touch
Ticket detail & history
Order items, notes, and the full status history of the ticket.
Navigation hand-off
One tap into Google Maps, Waze, or Apple Maps for the next stop.
Item scanning
Scan each order item and watch the processed count tick up.
Push notifications
New assignment, reassignment, and message alerts on the phone.
Screens are from the shipping iOS and Android driver app.
Dispatch software
The screen your day actually runs on
The dispatcher side of Zippykind: every driver on one map, every ticket on one dashboard, and the routing, scheduling and messaging that move them.
Dashboard
The whole day, on one screen
Zippykind opens on a live map with every driver and every stop on it, and a rail down the left that counts the day as it happens. Routing, zoning, messaging and reassigning all start here, without leaving the page.
20 stops 43.7 miles, 1 hr 41 — the route panel prices a change before you commit it
Tickets
Every delivery, and the paperwork that proves it
The Tickets Manager holds today’s, active and archived deliveries. What makes it more than a list is what a row can produce: a printed label, a packing slip, a signed PDF, a tracking link the customer can open.
Message Center
One thread per customer, and the driver in it
Conversations stay attached to their tickets, so the next operator picks one up with the whole history in front of them. Tag the driver and only the driver sees it. Leave the tag off and the customer is in the thread too.
140 characters one SMS. Longer messages split into 140-character chunks and bill per chunk, and the composer counts down as you type
Dispatch tools
Everything it takes to start a delivery
A ticket can start from an order feed, an import, the API, or a person typing it. The form is the same either way, and it loads the requirements set on the pickup location so nobody has to remember them.
Analytics
Five questions, five tabs
Filter by date range, team, driver, location and ticket type, then read the operation five ways. The charts explain their own method underneath, because a number nobody can check is not worth showing.
52.8% of completed deliveries had their tracking page opened — measured, not estimated
Notifications
The messages that go out without anyone typing
Eleven delivery triggers, each with an SMS switch and an email switch, and a default message already written for every one of them. Edit the wording to sound like your business; the tags fill in the customer, the ticket and the tracking link.
Customers
The account behind the address
A customer is more than a delivery address. Each account carries its history, its standing instructions, and a recurring schedule if it has one.
Locations
Each branch, with its own rules
Run more than one store and they stop being interchangeable. A location carries its own branding, its own driver requirements, its own signing disclaimer — and its own integration status.
Operators
Who can see which branch location
Operators are your staff logins. Groups are how a business with several branch locations keeps the Speer team out of the Five Points dashboard without running two accounts.
API Connect
Build on it, without creating real deliveries
Keys, webhooks and prebuilt connectors on one screen, with a test mode that writes to a separate set so you can develop against the real endpoints all day without a driver ever being dispatched.
Settings
The rules the software follows for you
Most of what dispatch does automatically is a decision somebody made once on these tabs. Each setting explains what it does and what it affects, in the software rather than in a manual.
Drivers
A driver record that does more than hold a phone number
Each driver carries a duty log, a track log, payroll and alerts. Ratings and an on-duty switch sit on the list itself, so putting someone back on the road is one click, not a form.
Schedule
A month of deliveries at a glance
The schedule rolls every ticket up by day and by driver, colored by outcome, so one look tells you which days ran cleanly and which did not. Drop to week, day or list when you need the detail.
Data Importer
Bring the deliveries you already have
Export a CSV or Excel file from RxMile, Onfleet, Shipday or Tookan, from your POS, or from your online store, and import it here. You do not reformat anything first: Zippykind reads your column headings, matches them to its own, and shows you exactly what will be created before a single record is saved.
Data Exporter
Your data, in the columns you want
Pick an export, a date range and the filters, then choose the columns themselves — drag the ones you do not need out of the list. It is your data, and it leaves as a CSV you can open anywhere.
Logs
Every message the platform sent, kept
Push, email, SMS and voice each get their own log with a delivery status against every row. When a customer says they were never told, this is the screen that answers it.
Products
A catalogue, so a ticket can carry line items
Products give an order its contents: a name, a price and a code per item, which is what turns a delivery into a packing slip with barcodes on it and a PDF with a subtotal.
Teams
Drivers, grouped the way you run them
A team is how you split a fleet by depot, shift or service area. Tickets, analytics and exports all filter by it, so a team is a lens on the whole operation rather than a label.
Get Help
Support that stays attached to the delivery
Raise a case from inside the software and link it to the ticket it is about. No separate portal, no re-explaining which delivery you mean.
AI Dispatch Assistant
Meet Charles, your AI dispatch assistant
Every dispatcher you hire has to learn the software. Charles is built into it. He sits on every page of the Zippykind dispatch app, knows which page you are on, and answers in plain English so your team gets moving instead of hunting through a help site. He has no access to your account, your tickets or your drivers. He is there to explain the software, not to read your business. Included on every plan.
On every page, not in a help site
Charles opens from the corner of the dispatch software wherever you are, and he already knows which page you are looking at.
Answers about your software
Ask how to set up a delivery zone, what a setting changes, or why a ticket did not auto-dispatch. Answers come from the Zippykind knowledgebase, not a guess.
Included, and it stays out of your data
No AI add-on and no per-seat fee. Charles never sees your account, your tickets, your customers or your drivers.
Dispatch tools
Everything dispatch reaches for
Optimize routes
On foot, on a bike, on transit, or driving, route optimization finds the best path between up to 200 stops in a single run.
Automate dispatch
Stop sending tickets one by one. Auto-dispatch each new ticket to the closest driver, or to whoever accepts it first.
Autonomous driver assignment
Set up your map zones once. The algorithm matches on driver proximity and availability from then on.
Drag-and-drop scheduler
Schedule deliveries by dragging them onto a driver. Day, two-day, list, week, and month views.
Recurring subscriptions
Daily, weekly, bi-weekly, or monthly repeat orders, including multiple concurrent subscriptions for one customer.
Real-time tracking & alerts
Take orders over the phone, push them to drivers, and watch every driver move on the dashboard map.
Routing Suite
Route optimization in the dispatch software and the driver app, a manual and automatic route planner with a 200-stop capacity, map zones and zone-based auto-dispatch, flash routes, and Predictive ETA notifications.
Flash Routes
Draw a polygon on the map and it instantly builds a route from every ticket inside it. Saved map zones also drive auto-dispatch, delivery fees and driver payroll.
Driver payroll
Pay per delivery, per mile, per minute, or by the zone a delivery lands in. Every completed delivery writes an immutable ledger entry, and payouts split taxable earnings from non-taxable mileage reimbursement.
Back office
Run the business, not the spreadsheet
Enhanced analytics
Review deliveries as a heatmap, line chart, or column chart, and filter by team, driver, or date range to spot your busier areas and trends.
Driver track log
Every driver's GPS is logged minute by minute and their whole day is drawn on the map, look up any driver's past route on demand.
Open API, webhooks & Zapier
Connect to Shopify, QuickBooks, BigCommerce, Salesforce and hundreds more. Automate ticket creation straight from your store.
Industry Filters
Free vertical presets that tune terminology and workflow to your industry, pharmacy, cannabis, alcohol, restaurant, or courier.
CSV exporter
Export customers, drivers, tickets, GPS track logs, status history, product logs, and SMS/call/email/push logs, all customizable.
Notification templates
Create custom messages that auto-send to customers and drivers at every milestone of the delivery, and keep dispatch in the loop too.
Customer experience
What the customer actually sees
“Uber-like” customer tracking
When your driver is in route, the customer gets an SMS or email with a tracking page showing ETA, live GPS, and call and text buttons.
Autonomous communication
Automated SMS and email status updates. A dedicated virtual number routes every call and text, so driver numbers stay private.
Spending rewards program
Track customer spending and sort customers into reward tiers automatically, based on what they spend each month.
Customer view
What the person waiting at the door sees
Your customer never installs anything. They get a text, open a branded page that shows the driver moving toward them, and sign on their own phone when the driver arrives.
Tracking
A link, not an app
Your customer gets a text with a link. It opens a page in your colors showing the driver moving toward them, how many minutes out they are, the vehicle to look for, and a button to chat or call. No download, no account, nothing to install.
2 mins away counted from the stops still ahead on the driver’s route, not from a fixed window
Contactless signature
They sign on their own phone
When the driver arrives, the recipient signs on their own device instead of a shared stylus. The page carries your logo and the delivery address, the disclaimer is yours, and the signature lands on the ticket as proof.
See it on your own deliveries
Start free, add your drivers, and dispatch your first ticket today.
