Switching to Zippykind?

Switching to Zippykind is easy

Switching to Zippykind is easy with our onboarding suite of training videos. Nearly 60 short videos, organized into courses with quizzes, train your logistical operators, clients, drivers and account owners while your deliveries keep running.

Made for established delivery companies

Train your whole team without slowing down

Moving from another platform is a big decision when you are already running deliveries every day. Your dispatchers, drivers and clients cannot stop working while they learn new software, so we built the training around them.

Still comparing? See Zippykind vs Onfleet and Zippykind vs Shipday for pricing and features side by side.

Every role on your team gets its own training program: Logistical Operators, Clients, Drivers and Account Owners. Each program is made of short courses, most under two minutes, that walk through the same screens your team will use, and every course ends with a short quiz so you know the lesson stuck. Each program opens with a short Get Started video that shows how the training works.

Your account admin sends the invites from the Invites tab of the Training Program page, picks the courses each person needs and can leave the quizzes out for anyone who only needs the videos. Drivers open their training straight from the invite email, with no login to set up.

Learn how to use the training program training video 2:33
See how your team gets invited Account Owners Get Started video: Learn how to use the training program
How the training works

From invite to ready to deliver

Invite your team

Send each operator, client and driver the program for their role. Choose the courses they need, with the quizzes included or left out.

They learn at their own pace

A short video and a short quiz for every course. A program is passed with an overall score of 70%, any course can be retaken as often as needed, and the best score on each course is the one that counts. After each quiz they see the questions they missed with the right answers.

You see who is ready

The training dashboard shows who has finished, every score and the courses that need attention, so you know who is ready before your first day on Zippykind. The Answer Key tab shows the correct answer to every question.

Data migration

Bring your data with you

Switching from your current logistics provider does not mean starting over. These are the tools Zippykind has today for bringing in your tickets, customers and products, and for keeping orders flowing in from the systems you already run.

Data Importer

Upload a CSV or Excel file of tickets, with or without order lines, customer accounts and product catalogues. Zippykind reads your column headings, matches them to its own and shows you what will be created before a single record is saved.

REST API & webhooks

Create tickets, pull live status, and push events from your own systems, with a test mode that lets you build against the real endpoints without dispatching a driver.

Zapier

Trigger deliveries and sync data across 5,000+ apps, no code required.

POS & storefronts

Send orders straight from your point of sale or online store, including Shopify, WooCommerce and Square through Zapier.

Pharmacy systems

Pharmacy systems connect to Zippykind so a delivery order is entered once. Epic (Willow) and Liberty Software connect directly; PioneerRx and PrimeRx connect through our Bridge Agent.

Free data migration

We offer free data migration to help you switch from your current logistics provider to Zippykind.

The training videos

One program for every role

Logistical Operators

23 courses

For your dispatchers. The dashboard and the map, adding and scheduling tickets, building routes and getting them to drivers, talking to drivers and customers, flagged tickets, returns and reports.

Learn how to use the operator training program training video 1:40
Get started

Learn how to use the operator training program

A ticket's life, start to finish training video 2:12
Course 1

A ticket's life, start to finish

The dashboard at a glance training video 0:41
Course 2

The dashboard at a glance

Set up the dashboard map training video 1:56
Course 3

Set up the dashboard map

Customers Manager training video 0:49
Course 4

Customers Manager

Add a ticket training video 1:49
Course 5

Add a ticket

Tickets from uploads, integrations and the API training video 1:05
Course 6

Tickets from uploads, integrations and the API

Schedule deliveries with the scheduler training video 0:42
Course 7

Schedule deliveries with the scheduler

Location Operations: what is ready at each location training video 1:13
Course 8

Location Operations: what is ready at each location

Print tracking labels and packaging slips training video 1:18
Course 9

Print tracking labels and packaging slips

Is it ready to route? training video 0:44
Course 10

Is it ready to route?

Build a route with Flash Routes training video 0:35
Course 11

Build a route with Flash Routes

Put the stops in the right order training video 1:39
Course 12

Put the stops in the right order

Get the route to a driver training video 0:48
Course 13

Get the route to a driver

Watch the route run training video 0:37
Course 14

Watch the route run

When the plan changes training video 0:54
Course 15

When the plan changes

Talking to drivers and customers training video 3:18
Course 16

Talking to drivers and customers

Reading the chain of custody training video 0:46
Course 17

Reading the chain of custody

Flagged tickets training video 1:00
Course 18

Flagged tickets

Failed deliveries and returns (RTS) training video 0:59
Course 19

Failed deliveries and returns (RTS)

Look up a driver's past route training video 0:24
Course 20

Look up a driver's past route

Review proof of delivery training video 0:38
Course 21

Review proof of delivery

Reports and exports training video 0:30
Course 22

Reports and exports

Analytic Charts training video 0:54
Course 23

Analytic Charts

Clients

11 courses

For the businesses you deliver for. Creating deliveries, sending orders from their own system, printing labels, the hand-off at their counter, tracking, proof of delivery and their own reports.

Learn how to use the operator training program training video 1:40
Get started

Learn how to use the operator training program

A ticket's life, start to finish training video 2:12
Course 1

A ticket's life, start to finish

Your dashboard training video 0:34
Course 2

Your dashboard

Create a delivery training video 2:11
Course 3

Create a delivery

Orders from your own system and file uploads training video 1:42
Course 4

Orders from your own system and file uploads

Print labels and mark packages ready training video 0:51
Course 5

Print labels and mark packages ready

The hand-off at your counter training video 0:34
Course 6

The hand-off at your counter

Track a delivery training video 0:32
Course 7

Track a delivery

Failed deliveries and returns training video 0:33
Course 8

Failed deliveries and returns

Proof of delivery and the chain of custody record training video 0:36
Course 9

Proof of delivery and the chain of custody record

History, reports and exports training video 0:26
Course 10

History, reports and exports

Your analytics training video 0:45
Course 11

Your analytics

Drivers

9 courses

For your drivers. Installing the app and going on duty, scanning pickups, getting to the customer and capturing photo, signature and location at every stop.

Learn how to use the driver training program training video 1:51
Get started

Learn how to use the driver training program

A ticket's life, start to finish training video 2:12
Course 1

A ticket's life, start to finish

Install the app and go on duty training video 0:56
Course 2

Install the app and go on duty

Your tickets and your route training video 0:33
Course 3

Your tickets and your route

Pickup: scanning labels training video 2:21
Course 4

Pickup: scanning labels

Getting there and contacting the customer training video 1:02
Course 5

Getting there and contacting the customer

Delivering: photo, signature and location training video 0:57
Course 6

Delivering: photo, signature and location

Drop-offs along the chain of custody training video 0:36
Course 7

Drop-offs along the chain of custody

Messages, alerts and ending your shift training video 0:57
Course 8

Messages, alerts and ending your shift

When you can't deliver training video 0:58
Course 9

When you can't deliver

Account Owners

12 courses

For you and your admins. Your plan and billing, locations, operators, drivers, the chain of custody, notifications, integrations, security, training invites and driver payroll.

Learn how to use the training program training video 2:33
Get started

Learn how to use the training program

A ticket's life, start to finish training video 2:12
Course 1

A ticket's life, start to finish

Your plan, add-ons and billing training video 0:29
Course 2

Your plan, add-ons and billing

Add your locations training video 0:33
Course 3

Add your locations

Operators and operator groups training video 0:36
Course 4

Operators and operator groups

Add your drivers training video 0:34
Course 5

Add your drivers

Build your chain of custody training video 0:38
Course 6

Build your chain of custody

Customers Manager training video 0:49
Course 7

Customers Manager

Notifications Manager training video 1:05
Course 8

Notifications Manager

Integrations training video 0:40
Course 9

Integrations

Two-factor sign-in, security and compliance training video 1:12
Course 10

Two-factor sign-in, security and compliance

Driver payroll training video 2:03
Course 11

Driver payroll

Analytic Charts training video 0:54
Course 12

Analytic Charts

Ready to make the switch?

Start free today, or take a quick look at the platform in a live demo first.