Development Roadmap

Where Zippykind has been and where it is headed

The big things we shipped each quarter since the platform became HIPAA compliant, and what we plan next. Smaller changes are listed on What’s New.

  1. Q1 2026Shipped

    The HIPAA compliant foundation

    • HIPAA compliant deliveryThe platform stack was converted so pharmacies and medical couriers can run delivery tickets that carry patient data.
    • HIPAA audit loggingEvery time a customer, operator or driver reads, creates, updates or deletes a delivery record that can hold patient data, Zippykind logs who did it and when.
  2. Q2 2026Shipped

    Scanning, signatures and the first health system connection

    • Location Operations and scanningPickups and dropoffs between your sites, with QR labels and scanning in the driver app.
    • Contactless signatureWhen a hand off is not possible, the recipient signs on their own phone through a secure link, and the signature lands on the ticket.
    • Location brandingEach location carries its own logo, colors and signing disclaimer, and customers see that branding on the tracking and signature pages.
    • Epic (Willow) integrationEpic (Willow) connects directly to Zippykind, and each location shows the status of its connection.
  3. Q3 2026Shipped

    Zippykind v3, messaging, routes and integrations

    • Zippykind v3The version 3 release, which vastly improved the features customers already relied on.
    • Message Center and group messagingEvery customer conversation in one inbox, and group threads where dispatch, driver and customer stay in one conversation.
    • Two factor authentication and session timeoutHIPAA accounts require two factor authentication at sign in, and a session left idle for 15 minutes signs itself out.
    • Open API and webhooksKeys, webhooks and prebuilt connectors on one screen, with a test mode that writes to a separate set so you can build against the real endpoints without a driver ever being dispatched.
    • Liberty and the Bridge AgentLiberty connects directly, and the Bridge Agent, a Windows program that picks up the Excel exports your pharmacy software already writes, covers systems such as PioneerRx, PrimeRx and DigitalRx.
    • Flash Routes, numbered routes and predictive ETADraw a polygon on the dispatch map and Zippykind builds a route from the tickets inside it. Numbered pins give every stop its own arrival estimate, with a predictive real time ETA.
    • Courier Pro: chain of custody and driver payrollBuild the legs a package travels and log every hand off with its time and who made it. Pay drivers per delivery, per mile, per minute or by territory, with a ledger entry for every completed delivery.
    • Intelligent data importer, analytics and reportsImport a CSV or Excel export and see what will be created before anything is saved. Then read the operation in analytics filtered by date, team, driver, location and ticket type.
  4. Q4 2026In progress

    Training, scanning, billing and agreements

    • Training ProgramA library of nearly 60 training videos organized into courses with quizzes, so a whole team can learn the platform when switching to Zippykind.
    • Customer rewardsCustomer profiles carry loyalty: customer since, rewards level and spend this month.
    • Notification templatesEdit the notification templates your customers receive in a simple editor with basic styling, and add an image.
    • Scan Tracker with batch numbersA Scan Tracker tab on Location Operations follows each scan, and every driver submit gets a batch number so the scans that belong together stay together.
    • One off invoicesZippykind can raise a one off invoice on your account, and you pay it with the card on file.
    • Business Associate Agreements now availableEnterprise accounts can sign a Business Associate Agreement and a service level agreement with us, and the BAA is signed before patient data flows.
    • A vetted messaging campaign for every numberEach of your phone numbers now runs in its own vetted messaging campaign.
    • Zippykind Lite (planned)Planned work, not a promise: a copy of your delivery data on your own computer so you can search, print and export it, even when you are not connected to Zippykind.
  5. Q1 2027Planned

    Looking ahead

    • A customer facing ChatGPT appWe plan to build a Zippykind app for ChatGPT that your customers can use. This is planned work, not a promise, and the plan can change.

See what is new today

The roadmap lists the big milestones. What’s New shows the features themselves, with screenshots.

What’s New
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