Here is how to send deliveries with the Pharmacy Bridge Agent in Zippykind, step by step, with the training video. Send deliveries from your pharmacy system with the Pharmacy Bridge Agent: save your delivery report, check held rows, follow each delivery and open its compliance report.
This guide is for pharmacy staff who send deliveries to their delivery partner with the Zippykind Pharmacy Bridge Agent.
What you will learn
- ✓Save your delivery report
- ✓Check held rows
- ✓Follow each delivery
- ✓Open its compliance report
Step by step
- 1
To send deliveries with the Zippykind Pharmacy Bridge Agent, save your delivery report from your pharmacy system into the export folder. There's nothing else to click.
- 2
Within a few minutes, the bridge reads the report and sends the deliveries. The Right now page shows the last report it read and how many deliveries were sent today.
- 3
Send history lists every report the bridge has read, and what it sent from each one.
- 4
If a row is missing something a delivery needs, like an address or a zip code, the bridge holds it instead of sending it. Fill in the missing detail in your pharmacy system and save the report again. The row is sent on the next read.
- 5
The Deliveries page lists every delivery, newest first. Search by Rx number, patient name or ticket ID, and choose a date range.
- 6
Click on a row to see more details. Only successfully completed tickets will show a compliance report.
- 7
Failed deliveries that require a return to sender will show the reason for the failed attempt and you can also view each attempt.
- 8
The tiles above the list count each status. Click one to see only those deliveries.
- 9
Click a delivery to open it. You'll see its prescriptions, the driver, and every status update with the time it happened.
- 10
You don't have to do anything to follow a delivery. As your delivery partner works it, each status update comes back to the bridge on its own.
- 11
Once it's delivered, you'll see the proof of delivery: the photos, the patient's signature, and the text messages sent to the patient.
- 12
The map shows the patient's address and where the driver was at each delivery attempt.
- 13
The Chain of Custody section lists every scan of the package, from pickup at your pharmacy to the patient's door, with when, where and who scanned it.
- 14
If a delivery can't be completed, you'll see each failed attempt. When the package comes back to your pharmacy, the delivery is marked Returned to pharmacy.
- 15
Click View compliance report for a clean record of the whole delivery. Print it, or save it as a PDF for your files.
- 16
Click Original to open the compliance record exactly as Zippykind issued it.
- 17
The Log shows everything the bridge has done, whenever you need to check. Every time someone opens, prints or saves a delivery record, the access log notes who, when and which ticket.
- 18
That's how you send and track deliveries with the Zippykind Pharmacy Bridge Agent. If anything doesn't look right, contact your delivery partner.
Read the full transcript
To send deliveries with the Zippykind Pharmacy Bridge Agent, save your delivery report from your pharmacy system into the export folder. There's nothing else to click. Within a few minutes, the bridge reads the report and sends the deliveries. The Right now page shows the last report it read and how many deliveries were sent today. Send history lists every report the bridge has read, and what it sent from each one. If a row is missing something a delivery needs, like an address or a zip code, the bridge holds it instead of sending it. Fill in the missing detail in your pharmacy system and save the report again. The row is sent on the next read. The Deliveries page lists every delivery, newest first. Search by Rx number, patient name or ticket ID, and choose a date range. Click on a row to see more details. Only successfully completed tickets will show a compliance report. Failed deliveries that require a return to sender will show the reason for the failed attempt and you can also view each attempt. The tiles above the list count each status. Click one to see only those deliveries. Click a delivery to open it. You'll see its prescriptions, the driver, and every status update with the time it happened. You don't have to do anything to follow a delivery. As your delivery partner works it, each status update comes back to the bridge on its own. Once it's delivered, you'll see the proof of delivery: the photos, the patient's signature, and the text messages sent to the patient. The map shows the patient's address and where the driver was at each delivery attempt. The Chain of Custody section lists every scan of the package, from pickup at your pharmacy to the patient's door, with when, where and who scanned it. If a delivery can't be completed, you'll see each failed attempt. When the package comes back to your pharmacy, the delivery is marked Returned to pharmacy. Click View compliance report for a clean record of the whole delivery. Print it, or save it as a PDF for your files. Click Original to open the compliance record exactly as Zippykind issued it. The Log shows everything the bridge has done, whenever you need to check. Every time someone opens, prints or saves a delivery record, the access log notes who, when and which ticket. That's how you send and track deliveries with the Zippykind Pharmacy Bridge Agent. If anything doesn't look right, contact your delivery partner.
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