A Zippykind dispatch operator is someone who submits delivery tickets to delivery drivers within the Zippykind software. A dispatch operator can see the GPS locations of the delivery drivers and receive notifications from the delivery driver when milestones are met during the delivery process such as when the driver is in-route or has arrived to the delivery destination.
Below is a screenshot of what our dispatch operator at https://zippykind.com looks like. The screen you are looking at is the view of what a dispatch operator sees when creating a new delivery ticket.