Communicating efficiently with your customers can save your delivery business a ton of time and money and can make the difference between a good review online and a bad review online. Customer satisfaction should be your delivery businesses number one priority, luckily, Zippykind has a feature for that too.

Using Zippykind’s notifications feature, you can create custom messages that will be sent out to your customer’s when your driver has:

• Accepted a delivery or pickup ticket.
• Started the delivery or pickup.
• Arrived to the delivery destination.
• Completed the delivery successfully.

Other delivery and pickup notifications that you can add include:

• Driver added a photo to the delivery ticket.
• Driver added a signature to the delivery ticket.
• Driver added a note to the delivery ticket.
• Driver declined the delivery ticket.
• Customer was not home, so driver cancelled the delivery.

Countless times, Zippykind has received positive messages about the notifications feature and the tremendous value it has added to their customer relations.  You can use the notifications feature in many ways.  Some companies will use the notifications feature to send the notifications to the person who is receiving the delivery while others will use it to send notifications to the person who ordered the item that is going to be delivered.  The latter option is very popular among Florist.

Imagine you own a floral company and you have an order that was just placed from a husband who wants to have flowers delivered to his wife at work.  Using the Zippykind notifications feature, the husband can receive notifications throughout the delivery process and even receive a photo of the flowers in the hands of his grateful wife upon completion of the delivery.  This is a common scenario for florist who use the Zippykind platform.  The possibilities of how you can use the notifications feature is vast.

Please take a moment to watch the SMS Text Message and Email Notification demonstration video below.