The problems that come up most often and what to check first - push notifications, driver GPS reporting, notification tags, map markers and tickets that do not appear in the driver app.
6 articles
Drivers Location Not Being Updated Regularly or Not At All Through the Drivers App
Our drivers app is available in the iTunes store for iPhone and the Google Play store for Android devices.
Email Notification Tags Not Being Converted To Customer and Driver Information
If your notification templates are being sent to your customers without the tags (i.e.
Order Items Disappearing from Delivery Ticket After Editing Ticket?
The Problem Unless you have enabled Product Name Inputs in the general settings of your Zippykind account, you will have an issue when you go to edit a...
Company Marker Showing Up In Wrong Location On Dashboard Map
Problem When you fill out the registration form to create your Zippykind account, you are asked for a FULL Company Address.
Click Event Is Not Working For Navigation and Map Routing in Drivers App
Is the click event not working for a pickup address, destination address, map routing, or navigation button in the drivers app?
Delivery Tickets Now Showing Up in Drivers App Troubleshooting
The two most common reasons why a delivery ticket assigned to a delivery driver will not show up in the drivers app for the delivery driver are due to: the...
