Street Number Street Address, City or Province, State, Postal Code Country

Make sure you leave a space after each comma.

If you don’t see the push notification in the push logs, that means the Zippykind system didn’t attempt to send the push notification.

The following push notification statuses may be displayed:
1) process = The push notification has been successfully sent to your driver.
2) NotRegistered = The device ID on the drivers phone does not match the device ID that Zippykind has saved for the driver.  To view the device ID that Zippykind has saved for the driver, click on Drivers from the main menu and the device ID will be displayed next to the drivers name.  To view the current device ID that the drivers app is using for the driver, click on the menu icon in the drivers app and then click on Settings.  If the device ID in the drivers app is different than the device ID in the Zippykind system, you should ask your driver to try logging out, closing the app and then reopening the app and logging back in.  This should force the device ID to be resent to the Zippykind system and should update the Zippykind system with the current device ID.

On 11/1/2018 we updated the dispatch software to version 2.0.1.  With this update we made many UI (user interface) and UX (user experience) improvements and added new features including but not limited to: feature rich right sidebar, helpful tooltips on input labels and page descriptions, dispatch notification options including voice notifications, operator specific permissions (page permissions, teams and locations), rich and robust analytics, API Connect dashboard with JSON request/response code view, customer feedback direct reply, enhanced route management options and driver path tracking.

Create Routes For Delivery Drivers Using the Dispatch Software

Dispatch operators can easily create routes using any location from the locations manager as the starting and ending location.  Choose the AtoZ route method to end the route at the last stop of the route or choose Roundtrip to end the route at the starting location.  Choose the manual route option to create the route by manually clicking on the markers on the map to build the route or choose the automatic option to let our smart algorithm find the best route using the shortest distance between stops.  You are now allowed to add up to 200 stops in a single route. Drivers can have multiple routes assigned to the driver and can choose between routes within the drivers app (this is only available in version 1.3.9 of the drivers app).

Manage Delivery Routes

From the left sidebar, you can view all routes for all drivers or using the route management right sidebar, you can edit a driver’s route or view a specific route.

Follow a Delivery Driver

Track the location and location history of a delivery driver in real time as the driver navigates from delivery destination to delivery destination.

Delivery Status Notifications

Receive status update notifications as your team of delivery drivers update the status of delivery tickets.  Notifications will appear as text notifications that popup toward the bottom right of the screen and they will be represented by a badge toward the top right of your screen. Clicking on the bell icon lets you view all of the status updates from all drivers for the current day.  Click on a notification from the notification list to pull up the delivery ticket for the associated status update.

Easily Search Delivery Tickets

Easily search delivery tickets by keyword and filters that include: ticket ID, driver name, customer name, delivery time and delivery address all without having to leave the dashboard.

Voice Notifications

Enable voice notifications to optimize your multi-tasking abilities.  Enabling voice notifications will convert all status updates that arrive into voice notifications that will play audibly.  Choose your preferred accent and talent from a list of multi-national voice talents for all future voice notifications.
Voice notifications is considered an add-on and the pricing is available on the Zippykind pricing page.

Dispatch Operator Groups

Assign your dispatch operators to groups to restrict operator access to locations, teams/drivers, delivery tickets and features within your Zippykind account.  Easily setup specific permissions for your accounting, sales and fleet management teams.

Enhanced Analytics

Analyze the performance and delivery history of your fleet of drivers.  Delivery history data can be represented in a line chart, pie chart, polar chart and bar chart.  Choose your default chart preferences and filter between drivers and date ranges to view specific sets of data.

Add Sticky Note to Customer Accounts

Add notes to customer accounts to keep track of special instructions and customer notes.  Adding a sticky note will allow your dispatch to easily add a note to a delivery ticket while filling out the Add New Ticket form.

Reply to Customer Feedback

When a customer leaves feedback good or bad about one of your delivery drivers, it’s important to be able to easily communicate with that customer.  Now you can easily send the customer an email which can help you improve your drivers performance and help reinforce your customer care program.

API Connect

Zippykind’s API connect includes powerful features that makes it easier than ever to connect your platform to your Zippykind account.  Enable API testing to direct all incoming newTicket, newCustomer and cancelTicket requests to the API Testing console.  Using the API Testing console excludes your account from being charged for “test” tickets while integrating your platform into Zippykind’s API.

View API request and Webhook logs to identify issues during the integration.  API requests and Webhook logs will show the header, request and response in JSON format.

We have now made it easier than ever to import your data into your Zippykind account.  Introducing Uploader Templates, an easy to use drag and drop data field mapping feature.  Easily import your data into your Zippykind account without changing the CSV/Excel column structure using our new Uploader Templates feature. Drag and drop the data fields that you want to import and your done, it’s that easy!

Let’s say you process your orders through your POS (Point of Sale) software program or you use an ecommerce store that isn’t able to connect to our API, using our Uploader feature makes it really easy to import your daily, weekly and monthly deliveries.  Just pick which data fields you want to import and save the template, now you are set and wont need to change anything about your CSV/Excel file.

How Compatible is the Uploader with other Zippykind Features?

If you are wondering whether you will still be able to use the Map Zones feature with the new Uploader, the answer is Yes.  As you will see in the demonstration video below, all deliveries that are imported into Zippykind are run through our Map Zones feature.  So whether you want to automatically assign your delivery drivers based on their respective zone, proximity to the delivery destination or availability, all is possible with our new uploader feature.

Zippykind’s Delivery Software Uploader Video Demonstration

It’s important for a delivery business to have access to all the outgoing emails, SMS messages, calls and push notifications.  Using Zippykind’s Logs Manager, you can easily view all outgoing communications between dispatch operators, customers and delivery drivers.  Let’s say your customer calls one of your dispatch operators and tells your operator that he or she didn’t receive the SMS text message with the status update.  Your dispatch operator can go to the Logs manager and lookup the SMS message to see why the message failed.

Additionally, your dispatch operators can lookup the call duration and the date the call took place for every call made between your delivery drivers and customers.  All SMS messages, phone calls, emails and push notifications can be viewed in one easy to navigate Logs Manager.

Every delivery business needs a delivery software that caters to the needs of the delivery business.  With that, requires tools that allows seamless communication between dispatch operators, drivers and customers.   Using our notifications manager, you can autonomously send your customers notifications with status updates on their delivery.  Now we offer direct messaging to your drivers through our interactive dashboard which makes it easier than ever for your dispatch operators to get a quick note out to your delivery drivers.

Send an Instant Message to an Entire Delivery Team

We make it easy to send your delivery drivers or an entire team of drivers a message.  Dispatch operators can select a driver on the dashboard map and with the click of a button send a message to a delivery driver.  Running a a delivery company can be hectic and good communication can make the difference between a 1 hour delivery and a 2 hour delivery.  Your drivers will instantly receive the message through a push notification.

Perhaps you want to send an entire team the same message, simply click on Group Messages from the main menu, then select the team and type in a message and your done.  This option makes it very easy to send a message to a lot of delivery drivers at once.

Delivery Software Built to Drastically Improve Communication In Your Delivery Business

You can track the delivery status of each group message and single message sent out by your dispatch operators through our Logs Manager.  The Zippykind Delivery Software is packed with helpful features that will drastically improve you delivery business’s communication and automate your entire delivery logistical process.

• You can drag and drop deliveries to re-schedule.
• You can add a delivery or pickup to the schedule by simply clicking on a time slot or dragging a driver onto the schedule.
• You can see each drivers’ individual schedule by toggling the View Schedule drop down box.
• You can easily view and address deliveries that have failed or been cancelled.
• Using the “week view”, you can see when each driver started and ended their shift by seeing the first delivery ticket accepted to the last delivery ticket accepted and the total amount of tickets the driver worked on.

Customize Your Schedule:

Through the settings page, you can add your hours of operation which will help reduce the space on the scheduler that you aren’t using and will make it easier for your operators to use.  Below you can see a screenshot of the month view.  You can toggle between drivers to see individual schedules for each of your drivers.

Multi-View Delivery Software Schedule Manager

• Day View:  The day view will show you every delivery or pickup throughout the day.  You can click on the slot on the schedule and the details of the delivery ticket will pop up.  You can also drag a drop a driver from the left column onto the schedule to quickly create a new delivery ticket.
• 2 Day View: See two days side by side which makes comparing multiple day view schedules easy.
• List View:  See an itemized list of all the deliveries day by day.
• Week View: The week view will show you each driver and the time of their first and last delivery along with the total number of tickets completed.
• Month View: See all the delivery and pickup tickets grouped together by their statuses which include: cancelled, failed, unassigned, accepted, started, arrived and successful tickets.

As you can see from the below screenshot, Zippykind’s delivery software offers a html editor to make customizing your notification templates as easy as possible, while offering you flexibility in how you would like to style your notification messages.

By using “tags” within the notification template boxes, you can include customer specific information which gives each message sent out to your customers, a nice personal touch.  You shouldn’t have to worry about calling each customer with updates on their delivery or even worse, leaving it up to the driver who is already busy enough with the delivery.  Zippykind takes care of all that communication for you without you ever having to touch your keyboard or make a call.

Zippykind Offers A Variety of Communication Options

• SMS text messsaging
• Email
• Push notifications

• assigned
• unassigned
• acknowledged
• started
• arrived/inprogress
• successful
• cancelled
• declined
• failed

Features of the Zippykind Fleet App

We offer a ton of features that will help save your fleet of drivers time and fuel.  Driver’s can quickly optimize their routes by sorting through their stops based on the shortest distance between stops or can sort through tickets based on the time the delivery needs to take place.  Driver’s can also update the status of their delivery tickets with photos, notes and signature verification.  Your driver’s GPS coordinates are updated throughout the delivery process and can be reviewed later by dispatch operators.  There are many more features you can see by downloading our fleet app available for free in the Google Play and Apple store.

Send A New Delivery Ticket To Your Fleet of Drivers

When you create a delivery ticket, you can leave it unassigned or assign it to a specific delivery driver.  You can adjust the settings in your Zippykind account to send unassigned delivery tickets to your entire fleet of drivers and the first driver to respond will now be responsible for the delivery or you make it so unassigned delivery tickets are sent to each driver in your fleet one by one until a driver accepts the ticket.

Delivery Software For Industries

Some of the many industries that use Zippykind are: Floral, Organic Foods, Beer and Wine and Documents.  You can connect your online store to the Zippykind platform using our Zapier API or our stand alone API.  By connecting your ecommerce website to our API, you can automate every order.  Your dispatch operators can send delivery tickets to driver’s and can update customers with progress updates.  Meanwhile, delivery drivers can update dispatch operators with milestones being met during the delivery process.

Download our Free Driver’s App for your Fleet of Drivers

Download Android App (LG, Samsung, Google and Motorola)
Download Apple App (iPhone and iPad)

Below is a few screenshots of our fleet app!

Click here to create a free Zippykind Account and follow the instructions after logging in to get our free fleet app!