• Create team account.
• Create driver account.
• Add products through the CSV Uploader.
• Add products manually.
• Create delivery ticket.
• Track delivery driver.
• Driver delivery load.
• Change dashboard map calendar day.
• Login to driver’s app.
• Update dispatch operator and customer with delivery progress.
• Find driver’s GPS positing during status update of delivery ticket.
• Export delivery ticket and order information as a PDF.

You will be taken through the Setup Account module at the beginning of the video.  When you log into your Zippykind account for the first time, you will see the Setup Account module.  If you close the Setup Account module, you can re-open it by going to the settings page.

Using Zippykind’s notifications feature, you can create custom messages that will be sent out to your customer’s when your driver has:

• Accepted a delivery or pickup ticket.
• Started the delivery or pickup.
• Arrived to the delivery destination.
• Completed the delivery successfully.

Other delivery and pickup notifications that you can add include:

• Driver added a photo to the delivery ticket.
• Driver added a signature to the delivery ticket.
• Driver added a note to the delivery ticket.
• Driver declined the delivery ticket.
• Customer was not home, so driver cancelled the delivery.

Countless times, Zippykind has received positive messages about the notifications feature and the tremendous value it has added to their customer relations.  You can use the notifications feature in many ways.  Some companies will use the notifications feature to send the notifications to the person who is receiving the delivery while others will use it to send notifications to the person who ordered the item that is going to be delivered.  The latter option is very popular among Florist.

Imagine you own a floral company and you have an order that was just placed from a husband who wants to have flowers delivered to his wife at work.  Using the Zippykind notifications feature, the husband can receive notifications throughout the delivery process and even receive a photo of the flowers in the hands of his grateful wife upon completion of the delivery.  This is a common scenario for florist who use the Zippykind platform.  The possibilities of how you can use the notifications feature is vast.

Please take a moment to watch the SMS Text Message and Email Notification demonstration video below.

There are two parts to the Zippykind platform:  

• Dispath operator software located at zippykind.com.
• Driver’s app located on your driver’s cell phone which can be download through the Google Play or Apple store for android and IOS.

There are three types of roles Zippykind users play:

• Dispatch operators – Staff members typically at your store who have our software at zippykind.com pulled up on their computers and sends delivery tickets to drivers.  Dispatch operators can receive notifications from driver’s when milestones are met during the delivery process such as: accepted, acknowledged, started, arrived and successful.
• Delivery drivers – Staff members who are usually driving on the road and can receive delivery tickets from dispatch operators to their cell phones through our driver’s app.  Driver’s can update dispatch operators with notes, status updates, signature verification of the customer and more.
• Customers – your customers can be sent notifications from Zippykind on your companies behalf when their delivery driver is in-route or arrives to the delivery destination.  Customers can be sent a tracking map to track their delivery driver’s GPS location and ETA of their driver.

Below is what a delivery ticket looks like on our driver’s app.

Below is a screenshot of a dispatch operator creating a new delivery ticket.