email notification – Zippykind Docs https://zippykind.com/docs Delivery Software for Local Delivery Businesses Mon, 16 May 2022 15:59:30 +0000 en-US hourly 1 https://wordpress.org/?v=4.9.25 Autonomous SMS Texting https://zippykind.com/docs/documents/autonomous-sms-texting/ Sat, 05 Aug 2017 05:13:00 +0000 https://zippykind.com/docs/?post_type=ht_kb&p=205 Automation is so important to running a successful delivery business and is an important part of the delivery process which should dramatically improve customer communication.  Using Zippykind notifications, you can setup notification templates that will use customer specific information such as: name, delivery address, email, and phone number included with the notification. This is designed to notify customers of milestones met throughout the delivery process such as: driver en route and driver arrived.

As you can see from the below screenshot, Zippykind’s delivery software offers a html editor to make customizing your notification templates as easy as possible, while offering you flexibility in how you would like to style your notification messages.

SMS and Email Notifications

By using “tags” within the notification template boxes, you can include customer specific information which gives each message sent out to your customers, a nice personal touch.  You shouldn’t have to worry about calling each customer with updates on their delivery or even worse, leaving it up to the driver who is already busy enough with the delivery.  Zippykind takes care of all that communication for you without you ever having to touch your keyboard or make a call.

Zippykind Offers A Variety of Communication Options

  • SMS text messsaging
  • Email
  • Push notifications
]]> Create Custom Notification Templates https://zippykind.com/docs/documents/create-custom-notification-templates/ Tue, 14 Feb 2017 03:24:47 +0000 https://zippykind.com/docs/?post_type=ht_kb&p=77 Using notification templates is a great way to streamline the communication process for your customers, drivers and back office staff.  You can create custom templates with tags that will be triggered when certain events happen.  Some of the events include a new ticket being created or an existing ticket being cancelled.  The templates you create will be sent out using the communication channels that you choose when an action takes place.

The available delivery actions are:

  • Ticket Created
  • Delivery Ticket Received
  • Driver Started Delivery
  • Driver Arrived To Destination
  • Delivery Ticket Successfully Completed
  • Delivery Ticket Failed Due To Cancellation
  • Delivery Ticket Has Been Assigned
  • Delivery Ticket Has Been Updated
  • Delivery Ticket Has Been Deleted
  • Ticket Failed to Auto-Assign

The available channels of communication are:

  • SMS Text Messages
  • Mobile Push Notification
  • Email

Below is a screenshot of one template that has been assigned to the delivery ticket assigned action.
Delivery Notification Template

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