delivery business – Zippykind Docs https://zippykind.com/docs Delivery Software for Local Delivery Businesses Mon, 16 May 2022 15:59:30 +0000 en-US hourly 1 https://wordpress.org/?v=4.9.25 Overlook the Status of Push Notifications, Emails, SMS Messages and Calls Using Zippykind’s Logs Manager https://zippykind.com/docs/documents/overlook-the-status-of-push-notifications-emails-sms-messages-and-calls-using-zippykinds-logs-manager/ Sun, 15 Oct 2017 00:19:30 +0000 https://zippykind.com/docs/?post_type=ht_kb&p=238 View the Status of All Communications Between Your Delivery Drivers, Dispatch Operators and Customers

It’s important for a delivery business to have access to all the outgoing emails, SMS messages, calls and push notifications.  Using Zippykind’s Logs Manager, you can easily view all outgoing communications between dispatch operators, customers and delivery drivers.  Let’s say your customer calls one of your dispatch operators and tells your operator that he or she didn’t receive the SMS text message with the status update.  Your dispatch operator can go to the Logs manager and lookup the SMS message to see why the message failed.

Additionally, your dispatch operators can lookup the call duration and the date the call took place for every call made between your delivery drivers and customers.  All SMS messages, phone calls, emails and push notifications can be viewed in one easy to navigate Logs Manager.

Push Logs Using Zippykind's Logs Manager

]]> Autonomous SMS Texting https://zippykind.com/docs/documents/autonomous-sms-texting/ Sat, 05 Aug 2017 05:13:00 +0000 https://zippykind.com/docs/?post_type=ht_kb&p=205 Automation is so important to running a successful delivery business and is an important part of the delivery process which should dramatically improve customer communication.  Using Zippykind notifications, you can setup notification templates that will use customer specific information such as: name, delivery address, email, and phone number included with the notification. This is designed to notify customers of milestones met throughout the delivery process such as: driver en route and driver arrived.

As you can see from the below screenshot, Zippykind’s delivery software offers a html editor to make customizing your notification templates as easy as possible, while offering you flexibility in how you would like to style your notification messages.

SMS and Email Notifications

By using “tags” within the notification template boxes, you can include customer specific information which gives each message sent out to your customers, a nice personal touch.  You shouldn’t have to worry about calling each customer with updates on their delivery or even worse, leaving it up to the driver who is already busy enough with the delivery.  Zippykind takes care of all that communication for you without you ever having to touch your keyboard or make a call.

Zippykind Offers A Variety of Communication Options

  • SMS text messsaging
  • Email
  • Push notifications
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