• Use our API to send through a new delivery ticket by using Zapier’s API for Shopify, Bigcommerce etc.
• Click on the ‘Add New Ticket’ button toward the top of the page in the dispatch software and fill out the form.

Every time you create a new delivery ticket either from your Shopify account or through your Zippykind dispatch backend, a order ticket is also created.  The order ticket holds the order item information. So lets say your driver is delivering a box of chocolates and a bouquet of flowers.  Those two items can be added to the delivery tickets while creating the ticket so that the driver knows what to delivery and how much money to collect (in the event the order is a COD Cash On Demand) order.

You don’t have to create an order ticket with every delivery ticket. If you don’t enter any order items during the delivery ticket creation process, no order ticket will be created.

So basically, we’ve created a separate page for the order items so that you can easily browse through past orders to see the details of past orders.  The order details will also be displayed on the delivery ticket to the driver, but also to the dispatch backend.

1. Click the ‘Add New Ticket’ green button toward the top right of your screen.
   
2. Fill out the form. You can either create a new customer account by leaving the ‘Existing Customer’ slider unchecked to ‘No’ or you can change it to ‘On’ and search for an existing customer.  When you search and select for an existing customer, the customer’s information like delivery address and name will populate into the appropriate fields.
   
3. Click on the ‘Order Details’ tab to the right of the ‘Ticket Details’ to fill out order item details and get a total amount owed for the ticket.
   
4. Click the green ‘Submit’ button and the delivery ticket will be sent to you driver’s cell phone and will be sent to your customers email or cell phone depending on your settings.

You can also link your delivery ticket to an external order from a different system. So lets say you received an order from your shopping cart or ecommerce store, you can enter the order ID and customer number into the ticket details to link the delivery ticket up with the external order.  Of course, if you are using our API, this is all done automatically.

Below is the Zapier template for a New Paid Order